FAQ

What should I do if my property has suffered water damage?

If your property has suffered a flood, leak and has water damage, you should contact us as soon as possible to prevent further damage from occurring. Water seeps quickly through flooring and through building structure so it is important to contact your local professional team as soon as possible get the restoration process started immediately and to avoid more severe damage and secondary effects of water damage.

Do you provide emergency services?

We are always here for our customers and we are aware that floods or water damage can happen at any time. So whether the cause is a flood, leak the result of extinguishing a fire, our professional team are on call 24hours 7 days a week to tackle emergencies and begin the remedial process to prevent ongoing damage to your home or business.

When should I call for professional assistance?

You should contact us as soon as possible after the damage has occurred so that we can help you as quickly as possible. The sooner we can get to work, the more we can prevent water from creating further damage by seeping deeper into carpets, flooring, and structure of your building.

What are the effects of water damage if not restored properly?

When your property is affected by water damage, it is crucial to have it dried professionally. As experts, we can fully assess the damage and put in place an effective plan of action to completely dry and dehumidify the area. If your environment is not remedied in a correct and efficient manner, it can affect structural aspects and allow mould and mildew to grow and spread causing unseen rot. If water damage is not restored properly, it can compromise the structure of a building causing more complicated and costly consequences in the long-term.

What are the effects of mould?

Mould and mildew spread causing damp and rot to set into other areas of your space. It will eventually damage walls, wood and flooring, furniture and will create an environment for bacteria and mites to live and infest your space. It is also a health hazard and greatly affects your quality of air and breathing space.

What does the water damage restoration process entail?

To restore water damage, we carry out a number of steps throughout the process. Our expert team will start by extracting the water and drying the area. They will then move on to ensure that the area is completely dry. Damp areas will then be treated by setting up fans and dehumidifiers to make sure that all moisture has been removed before setting to work to repair walls, flooring, and ceilings by making good any damage and repainting them. All steps of the process will be assessed to ensure that they have been successfully completed before moving on to the next stage. We will also remove affected content to remove moisture, damp and mould so that all aspects have been treated.

How long does it take to dry my home or business premises?

This will depend upon the severity of the water damage. How long ago it happened, how much of the structure it has damaged and the type of construction materials of your premises. Upon our arrival, we will be able to make a calculated assessment and give you a timeframe so that you know how long it will take our dedicated, professional team to carry out the work to the highest standards to ensure that your space is completely dry and fully restored.

Will you be able to salvage my flooring and goods?

We will do our best to restore all areas which have been affected by the water damage. With regards to carpets and timber flooring, we will need to assess the extent of the damage upon inspection and through the water extraction process, we will be able to determine whether we can salvage flooring. With regards to content, we also do our best to salvage and restore all of your items. We will keep you informed at every stage of the process as to whether goods or flooring can be salvaged and of course our expert team will do their best to restore every damaged item where possible and advise of ways forward with regards to repairing and restoring your space.